FAQ
The standard make to despatch time for orders is up to 10 days, some orders are made faster than others, we work very hard to get all orders made and despatched as quickly as possible.
However if you’d like something urgently please include the date required at checkout and we will always see what we can do .
Postal Information :
- All of our products are made to order, this process can take up to 10 days , however sometimes orders are made sooner . If you should require your order urgently please drop me a message in the add note ( checkout page ) section and we will always see what we can do .
- Free postage is included with every order . (Please note that we use Hermes standard delivery for all parcels and Royal Mail standard postage for Large letters and smaller items. )
- You can choose next day delivery at checkout for additional cost , please be aware that as a personalised item next day delivery will be from date of despatch not date of order .
- You will receive a despatch email once your item has been despatched.
Yes , please use the PERSONALISE MY ITEM boxes to include , any details you would like engraved onto the product you have selected. PLEASE ENSURE YOU CHECK ALL DETAILS INCLUDING SPELLINGS, AS WE WILL ENGRAVE THE SPELLINGS ETC EXACTLY AS YOU HAVE SENT THEM .
You will receive a dispatch email INCLUDING A PHOTO OF YOUR COMPLETED ORDER when your order is on its way.
Just send an email, I do make mistakes occasionally but always try and put it right.
Yes I do, I’m always happy to discuss your ideas. Just pop me an email and we will take a look.
- All products are personalised so I don’t accept returns/exchanges.
- If you’d like to cancel an order, get in touch and if it hasn’t been started, no problem.
- Of course if there’s a mistake or an item doesn’t arrive in perfect condition, please contact me. I always try to make sure I have happy customers!
- Please return items to the following address only after you have contact me first:
- The little house of laser 5 Oaken Gardens Burntwood Staffs WS7 2AY
Still have a question ? please do not hesitate to email us your query to [email protected] and we will get back to you .